Privacy policy

This policy explains how Certi360 collects, uses, retains and protects personal information when you use our website certi360.com.

1. Person responsible for the protection of personal information

Responsible: Patrick Boucher
Address: 4593 Autoroute 440 O, Laval, Quebec H7P 0J7
Email: rp@certi360.com

You may contact the Responsible for any question or request to access, correct or stop disseminating your personal information.

2. Personal information collected

We collect information necessary to handle your requests:

• Name
• Email address
• Phone number
• Message submitted through the contact form
• IP address, for technical logging purposes

No other personal information is collected automatically.

3. Collection methods

Information is collected:

• Through the contact form on our website
• Through web server technical logs (IP addresses, timestamps)

There are no public comment areas, user accounts or other collection mechanisms.

4. Purposes of collection

Your information is used to:

• Respond to your contact or service request
• Ensure website security and stability (access logging)
• Meet our legal obligations

We do not use your information for marketing, and we do not sell or share your data with third parties for commercial purposes.

5. Cookies and tracking technologies

5.1 Essential cookies

Our site uses an essential cookie c360_consent to remember your consent preferences (maximum duration: 12 months). This cookie is set when you make a choice in the cookie management banner.

5.2 Traffic analytics

With your consent, we use Umami, a self-hosted audience measurement tool on our servers (stats.certi360.com). Umami collects anonymized data: pages viewed, browser and device type, referrer. No data is sold or used for advertising. You may withdraw consent at any time through the “Manage cookies” link in the footer.

6. Third-party services and transfers outside Quebec

In operating the site, some information may be transmitted to third-party service providers located outside Quebec. In accordance with Bill 25, we document these transfers below.

6.1 Website hosting

Data concerned: site files, access logs (IP addresses, timestamps) and contact form data.

Purpose: secure hosting and delivery of certi360.com.

6.2 Email (contact form)

Contact form data is transmitted by email to Certi360 through our mail provider to respond to your request.

7. Hosting and data location

The certi360.com website is hosted on a dedicated server. Access logs and form data are kept on that server or emailed to Certi360 in Quebec.

8. Retention of information

Information collected through the contact form is retained as long as needed to respond to your request and meet legal obligations, then destroyed or anonymized.

9. Access to information

Only authorized Certi360 personnel have access to collected personal information, within the scope of their duties.

10. Your rights (Bill 25)

Under Bill 25, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion or cessation of dissemination of your information
• Withdraw consent to non-essential cookies
• File a complaint with the Commission d'accès à l'information du Québec

To exercise your rights, contact rp@certi360.com.

11. Security of information

Certi360 implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss or disclosure.

12. Changes to this policy

We may update this privacy policy. The last updated date will be revised accordingly. We encourage you to review this page regularly.